Job Overview
Red Bull · Madrid, Comunidad de Madrid
We are seeking a Customer Service Manager to lead our Customer Service team in Madrid. As a Customer Service Manager, you will be responsible for managing finished goods flows from service partners to end customers nationwide, acting as the single point of contact for all Order-to-Cash (O2C) activities while ensuring full visibility, traceability, and efficient capacity planning.
You will drive a customer-centric approach through proactive engagement with key customers to support forecasting, ordering processes, and profitability. You will also ensure product quality standards and compliance with food safety, consumer protection, and relevant local regulations across the supply chain.
Key Responsibilities:
- Pro-actively engage key customers to maintain required knowledge of customer's practices, needs and strategies as they relate to forecasting, customer ordering processes, customer profitability management.
- Identify and implement client optimization and service uplift opportunities, focusing on delivering an optimal service level.
- Provide strong leadership to the Customer Service team, building engagement, accountability and a high-performance culture.
- Ensure a clear, clean, transparent, and comprehensive O2C flow including managing orders, credit notes, penalties until final invoicing to our customers.
- Deliver month end processing and support in providing required documentation and reporting during internal and external audits.
- Optimize the process through standardization and automation of related workflows within SAP or other IT tools.
Requirements:
- Minimum 5 years of experience as a Customer Service Manager or Operations Supply Chain in a multinational environment.
- Bachelor's degree or equivalent.
- Deep understanding of the B2C environment and its players.
- Strong project management skills.
- Ability to cope in a fast-paced environment.
- Good knowledge of drafting contracts.
- Spanish and English fluency.
- Solid experience in leading and managing teams.
- Process-oriented with a holistic view and experience in change management.
- Profound analytical skills and creative problem-solving.
Key skills: Customer Service Management, Order-to-Cash Process, Supply Chain Management, Leadership, Project Management, Analytical Skills, Communication
Job Detail
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Career LevelManagerial
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GenderBoth
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INDUSTRYDevelopment