Promise Recruitment
Job Overview
Corp & Inst Banking · Guangzhou, Guangdong · onsite
We are currently seeking an experienced professional to join our team in the role of MGR – PROCESSING.
Principal responsibilities:
- Deliver superior customer service by driving operational performance, meeting SLAs, reducing cost, driving operational efficiency and reducing operational risks.
- Manage GSC/Business Service resources effectively to meet strategic objectives of the business.
- Support and drive effective cross training programmes across GSC/Business Service locations to ensure that process is adequately resourced to meet the demands of the business.
Customers/Stakeholders:
- Ensure that the customer is at the heart of everything we do both personally and as an organisation.
- Partner with Global Businesses, Transformation and other stakeholders to drive operational change programmes and have oversight of operational change programmes that impact the Business Service.
- Assume overall responsibility for process management and operational integrity of the GSC/Business Service site.
Teamwork:
- Support other Business Service, Transformation and/or other stakeholders in driving operational change programmes.
Operational Effectiveness & Control:
- Provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.
- Continually re-assess the operational risks inherent in the business donor Group companies.
- Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure.
- Be aware of the nature of our customers business/trading patterns and alert to any out of the ordinary transactions, which should be escalated to Senior Management.
- Be fully conversant with FIM, anti money laundering and sanctions and internal procedures/polices and regulatory requirements of our business.
Requirements:
- 5+ years experience in International Trade operations.
- Strong International Trade experience and background required, in depth working knowledge of Trade business and industry standards such as UCP/ISBP/ICC OPINIONS/URR/URC and the ability to impart such knowledge to their team.
- Strong Communication skills in business way with bargaining power under time critical pressure, firmly stand for the principal/balance between cost efficiency and service commitment.
- Strong logical thinking and decision making skills with good customer orientation mindset.
- Ability to learn and quickly transfers knowledge appropriately, understand and interpret numeric data.
- Evidence of good analytical skills.
- Ability to understand and implement Group risk management.
- Experience/knowledge in process re engineering and production management skills.
Key skills: International Trade operations, UCP/ISBP/ICC OPINIONS/URR/URC, Communication skills, logical thinking, decision making, customer orientation, analytical skills, Group risk management, process re engineering, production management
Job Detail
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Career LevelManagerial
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GenderBoth
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INDUSTRYDevelopment